Be The Boss You Want to Work ForBy Melanie Lockwood Herman
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In last week's Risk eNews, Erin Gloeckner dared readers to promote workplace safety by managing the downside risk of employee sleep deprivation. In the Schumpeter column in this week's edition of The Economist, (" The other side of paradise," The Economist, January 16 th, 2016), I was intrigued to learn that some tech employers have made napping convenient by providing "nap pods" for sleepy workers.
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We have all caught wind of the quirky and astounding benefits offered by progressive tech companies, like slides, gourmet restaurants, and in-office medical care offered on some Google campuses. To attract and retain great staff members, should nonprofits emulate the employment practices and offer wow-factor benefits found in the tech sector? Perhaps not. According to a survey referenced in "The other side of paradise," software developers--in tech and non-tech firms alike--feel "alienated, trapped, underappreciated and otherwise discombobulated." And according to the survey of 5,000 engineers conducted by TinyPulse, a mere 19% of tech employees reported being happy at work, and even fewer--17%-felt "valued" by their employers.
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Gourmet meals, nap pods and other benefits are often provided as a way to keep tech workers at work, tipping the work-life balance in favor of work and more work. Employers that make it easy to eat, nap, work out, and visit the doctor--all while at the office--put pressure on their employees to stay at the office and work long hours. Dr. Gerald Ledford at the University of Southern California's Marshall School refers to these rich benefits as "golden handcuffs." The Economist article also points out that a seemingly rich benefit, such as unlimited vacation, may have a "sinister undertone"--daring employees to take as little vacation as possible.
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The business sector and tech industry are wonderful places to search for ideas about how to innovate, rebound, and balance risk and reward. But nonprofits should be the places our sister sectors--business and government--turn to for inspiration on how to treat employees. Nonprofit leaders should strive to become employers that others emulate. Here are a few tips.
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Be a rule follower, not just a rule maker. Pay close attention and follow the rules you set for others. A boss who ignores the rules that apply to everyone else risks disloyalty at best, mutiny and sabotage at worst.
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Custom craft your policies to suit your culture. Does your employee handbook contain stern warnings and inflexible policies that are inconsistent with how you really work? Strike a balance in employment policies and make sure you're not sending mixed messages. For employee handbook drafting tips, see: Lend a Helping Handbook: Employment Policies Worthy of Your Mission.
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Tell your poor performers "why." No one likes to be reprimanded, demoted or dismissed. What makes these actions worse is when the reasons are unclear. If you can't describe, in one or two plainly worded sentences, the reasons for imposing employee discipline, then you're not ready to impose it. For help avoiding a "bad goodbye," see: Happy Endings and the article sidebar, "Tell Me Why."
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